Shipping policy

Jinex Food Service ships within the Greater Toronto Area, across Ontario, and Canada-wide.

Shipping Costs

Shipping is calculated at checkout based on the weight of your order and the delivery destination. The exact cost is shown before you complete your purchase.

Orders up to 30 lb ship at a flat parcel rate. Crated equipment ships by freight carrier, dock to dock, at the freight rate shown at checkout.

Very large orders over 600 lb, multi-skid shipments, and remote destinations are quoted individually. These show "Shipping quote to follow" at checkout, and a Jinex representative will confirm the freight cost with you before any payment is processed.

Processing and Delivery Times

In-stock orders are dispatched within 1 to 2 business days. Courier shipments typically arrive within 1 to 7 business days. Large equipment shipped by freight carrier may take up to 10 business days, and a representative will contact you to arrange a delivery date.

Non-stock and special-order items ship on the manufacturer's lead time, which is confirmed at the time of order. Weekends and statutory holidays extend these timelines.

Freight Delivery

Freight shipments are dock-to-dock. If you do not have a loading dock or forklift to unload the truck, a tailgate is required. Let us know when you order, or before the order ships. A tailgate charge of $75 plus tax applies. If a delivery cannot be completed because a tailgate was not requested, a redelivery fee may apply in addition to the tailgate fee.

Freight delivery does not include inside delivery, uncrating, or installation. Jinex offers installation and setup as a separate service. Contact us to arrange it alongside your order.

Local Delivery and Pickup

Local delivery and pickup can be arranged for customers in the Greater Toronto Area. Contact us to schedule.

Brokerage and Wholesale Orders

Shipping for brokered wholesale and food-service orders is arranged and quoted per order.

Out of Stock and Backordered Items

If an item is out of stock, we will contact you to suggest an equivalent product or confirm when it will be available again.

Damaged Shipments

Please inspect your order on delivery. Note any damage on the delivery receipt before signing and take photographs. Contact us within 24 hours so we can investigate and file a carrier claim where applicable.

Delivery Restrictions

We do not deliver to PO boxes. Remote destinations, including the Yukon, Northwest Territories, Nunavut, and any location a carrier deems remote or that requires air or water freight service, may require a custom freight quote.

Taxes

Applicable HST or GST is calculated at checkout based on your shipping province.

Questions

Questions about a specific order's shipping? Contact us at jinexfood.com/pages/contact or call (905) 669-8667.