Refund policy
Standard Return Policy
Products purchased through our online store may be returned within 30 days of the invoice date, provided the item is unused, in its original packaging, and accompanied by the original invoice or order confirmation.
Please contact us before returning any item. Items sent back without prior authorization will not be accepted.
Approved returns are issued as a refund or store credit. A restocking fee of up to 25% may apply depending on the condition of the returned item. Return shipping is the customer's responsibility, and original shipping charges are non-refundable.
Non-Returnable Items
The following are final sale and cannot be returned:
- Custom and special-order items, including custom food trailers and equipment ordered to specification from the manufacturer
- Equipment that has been installed or put into service
- Refrigeration units, which are covered by the applicable manufacturer warranty
- Brokered wholesale and food-service orders
Defective and Warranty Items
The manufacturer's warranty applies to all equipment we supply. Where no manufacturer's warranty exists, Jinex Food Service provides a 15-day warranty on defective equipment from the date of purchase. Warranty work is handled through the manufacturer and/or our in-house service department.
Damaged or Incorrect Items
Please inspect your order on delivery. Note any damage on the delivery receipt before signing, take photographs, and retain the original packaging. Contact us within 24 hours so we can arrange a replacement or correction at no cost to you.
Starting a Return
To start a return or ask about a specific order, contact us at jinexfood.com/pages/contact or call (905) 669-8667.